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816 Help Desk Student Technician I
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Job ID 1609
Job Type On-Campus Jobs
Employer LITS
Date Posted Nov 10, 2017
Category Technical/Web
Job Description Help Desk Student Technicians (HDSTs) assist community members with computer related questions in person, electronically, and on the phone. Candidates will also assist Client Services staff in doing hand-on, deskside support for members of the College community and/or be asked to take on special projects. They will be expected to develop and maintain a professional level of knowledge of the College’s Library and Information Services technologies, services, and processes. Candidates must demonstrate personal initiative, dedication to service, excellent communication skills, and technological competency. Curiosity, strong problem-solving skills, the ability to learn quickly, and the ability to remain calm and professional in difficult or emergency situations are crucial.
Job Requirements RESPONSIBILITIES: • Respond to community requests and provide troubleshooting steps and problem resolutions via telephone, email, and in-person, including deskside support. • Work with a ticketing system to initiate, update, route, and resolve requests accurately and efficiently. • Act as a resource for other HDSTs. • Communicate effectively and professionally, both verbally and in writing, with a diverse community of staff, students, and faculty. • Must be able to learn new tasks quickly and retain knowledge of things that were learned. • Must be able to work effectively with moderate to little direct supervision. MINIMUM REQUIREMENTS, INCLUDING ADA REQUIREMENTS: • Be a matriculating Bryn Mawr College student. • Be familiar with one or more supported operating systems (Windows 8/10 and/or Current Mac OSX), Microsoft Office, Webmail, and Moodle. • Work a minimum of 8 hours/week. • Ability to regularly lift up to 40 lbs. • Vision sufficient to see computer monitor. • Dexterity sufficient to operate computer keyboard. • Excellent hearing/speaking skills • Ability to climb stairs and circulate between campus buildings.
Available Openings 2
Hours 8.0 to 17.5 hours per week
Hourly Rate $10.00/hour
Time Frame Academic Year
Primary Contact Kathleen Feno
Primary Contact's Email
Phone Number
Fax Number
Work Location Canaday Library Help Desk